Anonymous

Full refund returned

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After having back and forth dialogue with this company and reporting Securtel to the BBB, they decided to give me a full refund. I explained to them that there is false information on their website. At first they decided that I was only going to receive $31 back not the entire $45.99, but I received an email that they decided on giving me a full refund. Just a few hours before that I got an email from the BBB that they accepted my complaint and have contacted the company. I'm unsure if my complaint is what prompted Securtel to issue full refund but they did.
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Reason of review:
Return, Exchange or Cancellation Policy
Raydell Rwd
map-marker Bath, New York

Need help changing my phone number

This is my new number need to change old one which is 585285****- new number is 585532**** having problems getting into the account
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Yandiel Xat

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenville, South Carolina

I received an automated service and told me they were too busy so I'm still in the same position I don't know what to do I tried the internet if I cannot work if you could help me in any way I think y

I have a brain issue that doesn't allow me to work the computers like I need to I would like to set up an account
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Reason of review:
Poor customer service
Jourdyn Dcp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized payment

You charged my debit. 40.99 l want my mineu back and this cancelled l dont know anybody in jail im getting an attornet
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Reason of review:
Problems with payment
Apoloneo V

Horrible rip off

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Cheap calls but when went to deactivate account they charge to reopen new account and customer service is a joke just a run around no help whatsoever.
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Reason of review:
Problems with payment
Anonymous
map-marker Athens, Georgia

My refund

I ordered the wrong service, I immediate cancel it, nobody to talk to.
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Reason of review:
Poor customer service
Ajai Tjh
map-marker New York, New York

Refund money

No answer would like to get a refund n cancel the account
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Reason of review:
Return, Exchange or Cancellation Policy
SueAnn H
map-marker Saint Louis, Missouri

TOTAL RIP-OFF

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Set up the account last night, for which they charged my account $45.98. Tried to use the phone number they gave me to give inmate, it worked, however , after about a minute or less, got recording to put additional money on the account.

When I found a number to call 830 460-****, the young foreign lady said she could not refund the full amount. The company would only refund $31.00. She said she would forward onto her superiors to see if full refund could be given. I told her "fine", but I am reporting it as "fraud " to my bank and will log complaint .

I spoke with the bank today.

they will get their investigators to look into it. I am also lodging this complaint againt these rip-off artists.

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Loss:
$46
Cons:
  • Could not review all terminology for inmate calls
  • Refund policy
  • Website
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker York, Alabama

It doesn't work

In was trying to add money to an account and did the wrong thing
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Reason of review:
Problems with payment
Travious Ift
map-marker Austin, Texas

About my account

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I need a refund, my bank account shows the $45.98 taken from my account by your company
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Arlington, Virginia

Need refund

I thought this was a different jail phone account then what it is so I would like my money back I been trying to get a refund since last month
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Reason of review:
Return, Exchange or Cancellation Policy
Jaquavius Zhp
map-marker Richardson, Texas

Want a refund

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Want a refund because l wasn't told how much it cost before l used my card
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Travious Ift
map-marker Austin, Texas

Need a refund

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Very very poor service, the run around is frustrating.
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Reason of review:
Return, Exchange or Cancellation Policy
Arieon Mdi

Need help don’t understand

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I need a refund. This makes no sense I signed up and didn’t even verify the charge and did not know I would be charged. Your customer service line is of no help.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Chicago, Illinois

Pissed consumer

I looked at the sight said they charged per call and took 45.98 I want it back
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Reason of review:
Pricing issue
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