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THEY TOOK MY MONEY WITHOUT ME AGREEING TO ANYTHING THEN CHARGED ME $9 TO REFUND MY MONEY THAT I NEVER INTENDED TO GIVE THEM. I WAS ALSO REDIRECTED TO A MEDIA SITE FROM SECURTEL AND WAS CHARGED FOR A MEMBERSHIP THAT I NEVER WANTED. I NEVER GAVE MY INFORMATION TO THIS...
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Anonymous
Vivian

‍️ I wish I would of knew that before can you tell me how to cancel it they charge me 45 dollars n didn’t even knew they was going to charge me that much didn’t even tell me I...

#1106434
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I have never been more disappointed with the service given through the internet or for inmate to family however your service is full of crap okay you charge people for something that they don't order I never requested your service after I cancelled it now you're...
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Anonymous
Christi Calmet

Does anyone have a number on this *** *** company? One that they will answer. Like everyone else I have tried more times than I can count!

#1106186
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This is a scam. Does not work. It took me to this site. And stole my information. I will be in touch with the FBI. I'm not going to put up with this BS. I work hard for my money and they will NOT get one Penney of it. Had to cancel my card filling charges on them....
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Anonymous
Anonymous

Terms and Conditions are not a legal way to pass off your fraud on the unsuspecting customers. You are CON MAN and should be in prison for this organized fraud

Anonymous
Arminius58

They say canceling is free but you go online to cancel and there's no menu for cancelling

#1101869
Reply to reviews

Securtel - No ohone contact called twice

Securtel
#1164118
They charged my card 45.00 im not a customer
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Securtel - Billing issue

Securtel
#1163971
No answer. Recording said they could not take my call at this time due to a high call volume.
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Securtel - Bad want my money back

Securtel
#1163935
1.0
Details
Need my money back on my card
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Warranty

Securtel - I want order cancelled asap

Securtel
#1163691
1.0
Details
They took $45 out my account with out telling me it would be taken out in advance to any calls
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Warranty
Been trying to put money on my sons inmate phone account for three days. I have never seen such dancing. All i want to do is talk to someone who cares to give service. Contacted support and all i got was a pertson wanting me to spend money for protection. I dont have...
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Georgeben
Georgeben

Hey,Dear,Thanks for your interest in our service. Our representative will contact you in a day.Have a great Day!

#1100225
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They included a sentence in the emails (2) that there is a monthly recurring charge set up on my card. I have got to figure out how to get that stopped. The credit card co. said they have a auth. request on file, but have to wait until the charge comes in to them...
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Georgeben
Georgeben

Dear,Sorry to hear about your thinking on Secur tel service. First of all i want to clear that we are not scammer. We are here to save people from high calling rates but issue...

#1097478
Reply to reviews
I have the same complaint as the others -- paid $45 for nothing. Was given some fictitious number to give to my loved one but was never able to set up account. He would call and call but was never able to connect. Please do not give your credit card information and...
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Georgeben
Georgeben

Dear,First of all i sorry you about this inconvenience which have faced. I just want to one question. Did you read our terms & conditions before commenting on our service. We ...

1.0
#1078064
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I cancel my account because i wasnt needing the services because u guys r NOT the providers for mccracken county jail ask for a refund got refunded but u guys took my money AGAIN i dont understand in my believed is a very bad customer service why i need to pay for...
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Georgeben
Georgeben

Dear,First i Sorry everyone for this inconvenience.Let me know if anyone of you still have same issue. If yes then please email me full details @ securtelus@aol.com I will re...

Anonymous
Mrcollins

Samething to me just took my money n now i cnt log in to my acct. Cnt talk to nobdy just keep gettn the same *** im gna report thm

1.0
#1069929
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Its very quick and easy for them to take your credit card info and charge a high price, but just about impossible to set up! They gave me some strange number for my loved one to call when they are only allowed to call certain pre approved numbers! But you won't know...
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Anonymous
Anonymous

Typical bull$#!& when you try and get an straight answer - their written response is not even in proper English... they are not in the US, but the owner is... the FBI should b...

Georgeben
Georgeben

Dear All,First of all i sorry everyone for this inconvenience. One thing i want to clear that we are not scammer, we are here for helping people by providing great services at...

1.2
#1045937
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They are a lie do not use there service its all a big scam just like jail. they charge you 45 dollars just to charge you 25 more dollars with a totally different company! I couldn't even set up my number with the company! Then said they can refund me 36 just to email...
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Georgeben
Georgeben

Dear,Sorry to say that People like are ruining our reputation. Did you read our terms and conditions?Did you followed our given directions.?I want everyone must read our terms...

Anonymous
Anonymous

TOTAL SCAM. I FELT ROBBED. DO NOT EVER USE THIS COMPANY . I SPENT 50$ AND THE SERVICE NEVER WORRKED.I SPOKE TWO DIFFERENT TIMES WITH THEM AND WAS PUT ON HOLD FOR 2P MIN, AND...

#1004085
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THIS COMPANY IS A BIG SCAM. I HOPE THE ATT, GENERAL IN FL. WILL STEP IN. I CALLED MY CREDIT CARD CO. TO REVERSE CHARGES. THEY GAVE ME A SPECIAL NUMBER AND TOLD ME TO CALL THE PRISON COMPANY. THEY DIDN'T NOW WHAT I WAS TALKING ABOUT. AFTER TRYING TO FIGURE OUT WHAT I...
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Georgeben
Georgeben

Dear,Sorry for any inconvenienced which you have faced due to our customer service. Now time has changed alot we have improved customer service as well now i am also here for ...

1.0
#997926
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