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THIS COMPANY IS A BIG SCAM. I HOPE THE ATT, GENERAL IN FL. WILL STEP IN. I CALLED MY CREDIT CARD CO. TO REVERSE CHARGES. THEY GAVE ME A SPECIAL NUMBER AND TOLD ME TO CALL THE PRISON COMPANY. THEY DIDN'T NOW WHAT I WAS TALKING ABOUT. AFTER TRYING TO FIGURE OUT WHAT I...
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Georgeben
Georgeben

Dear,Sorry for any inconvenienced which you have faced due to our customer service. Now time has changed alot we have improved customer service as well now i am also here for ...

1.0
#997926
Reply to reviews
Didn't get the services to speak to my love...paid for $29.95 unlimited monthly service
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Anonymous
Chelsea

I gave my bank info and when I tried to verify this was accurate they claimed they didn't have an account registered with my phone number. I could never speak with an individu...

1.0
#932078
Reply to reviews

it is such a hassle wish i would have known how much easier it is to go through the jail it doesnt give you a number right away and unless you are close enough to visit you have to wait to send a letter to your loved one with the phone number, and they have a phone...
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Anonymous
Anonymous

I asked for a refund of 30.00 and they said either refund 20 and they keep 9.99 or I can use the 9.99 for postcards and still have not received the refund of the 20.00. This i...

I didn't like
  • Cant seem to get contact with any customer service
#929235
Reply to reviews
Please do not use this service, it is a scam, and when you call to cancel services, they will tell you that they will without providing you a confirmation number, when I contacted them they agreed to cancel and this morning I looked into my bank account and saw that...
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Anonymous
Anonymous

Thanks boy am I glad I read the reviews thank you you saved me from this nightmare as if what's happening is not enough..so thanks for sharing

Anonymous
Niecy

Thanks i were just about to enroll and I decided to check the reviews FIRST...... I'm sorry for your mishaps but I thank you dearly for the heads up SCAM ALERT.....

#890125
Reply to reviews
this company has a great scam. they have no contact info for them. DO NOT use their service. all you have to do if you have a mobile phone to get cheap calls is have your cellular provider change your number to a local number of where your loved one is detained. even...
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1.0
#876108
Reply to reviews
Securtel said they find the lowest rate which it does not it is higher. They gave me a number & compared the rate to a 5 minute call on Securus which was .81. A 30min call on Securus for me is 4.87. On Securtel number a 29 min call is 4.99. It says it charge per call...
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1.4
#867053
Reply to reviews

Securtel - I want my money back

Securtel
#1129828
Didnt mean to use the site was on the wrong site and tried calling you but said you couldnt take my call
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Securtel - Bad experience

Securtel
#1128774
1.0
Details
I was just making a account and they charged my card $ $45
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Securtel - Nice company,  ..just need my error established immediately
1/1

Securtel - Nice company, ..just need my error established immediately

Securtel
#1127786
1.0
Details
My payments for jail calls we're made to the wrong facility ,this occurred yesterday and the problem hasn't been established. I would like my money refunded back to my account or the payments adjusted to the right facility please! I have left my number and email several times and called customer service but was not acknowledge yet
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Securtel - Common error that needs to be adjusted
1/1

Securtel - Common error that needs to be adjusted

Securtel
#1127361
3.9
Details
I made a payment to receive jail calls from a inmate held in Hampton VA jail but by error my payments were made to the facility in FL and would like for this error to be established and fixed so I can receive my calls
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Securtel - Unsatisfied

Securtel
#1126822
I signed up with the wrong company and immediately after i figured it out tried going back in to change my info and request a refund all witin the same day and can't thru.
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Securtel - Canceling my account

Securtel
#1126381
I opened an account for Nicole Miles, an inmate in Sedgwick County Detention Center, November 3, 2017. I used, Visa xxxx-xxxx-xxxx-5264 for a change of $45.98. My social connect jail dial number is,12245070654. I cannot use this service at this facility. Please issue a refund for this service to the credit card on file.
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Securtel - I guess i got scam

Securtel
#1117984
I am trying to cancel my request but its not working. This sucks
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Securtel - Bad business

Securtel
#1115387
Need to talk to someone the number the site gives not working keep saying busy
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Securtel - Don't use them

Securtel
#1112929
1.0
Details
I paid 45.98 insrantly, at first i got a free call which lasted about 1 minute then after that just the recording of how i need to fund my account!
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Securtel - Need to cancel

Securtel
#1112765
1.0
Details
Need to cancel today now
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Securtel - Refund

Securtel
#1111476
Can't contact I am trying to get a refund
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Securtel - Charging my Bank Account

Securtel
#1106147
1.0
Details
Charged my debit card $40 ??? I dont want to be charged for service so cancel it or watevr but plz do not charge my account again . Thank U
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Securtel - Loggin into my account

Securtel
#1104551
1.0
Details
Im trying to loggin into my account i paid for these jail calls n its suppose to b unlimited mins n im being charged for thm i need help i really need to talk to sumbdy to walk me thru it
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Securtel - Didn't know what this was

Securtel
#1102791
1.0
Details
I was trying 2 check amount on my phone from the jail phone company and then I went 2 pay my phone bill and got my balance and now I need this refund now. I'm without a phone w 3 kids. I didn't sign up 4 this. Got tricked. I didn't sign up 4 my fiancée now ex fiancée 2 go 2 jail. NEED REFUND ASAP
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Securtel - Scam!

Securtel
#1094923
I signed up with Securus.Tech, but they are extremely expensive. So then I signed up with Secure tell. I didn't put any money on the phone, but they took out $45.98 out of my account. I am waiting for it hard post and I want my money back!
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Securtel - I need to talk about a refund

Securtel
#1093209
I was originally on the wrong site it has nothing to do with the Idaho prison that I needed to sign up for I needed icsolutions and actually gave my credit card number to this website secure tell I have left messages and I would really appreciate a response I want my money refunded back please
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Securtel - Horrible

Securtel
#1092120
1.0
Details
Horrible did not get to reach anyone
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Securtel - I sighned ul for my boyfriend In Jail

Securtel
#1092026
He cant use it
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Securtel - Refund

Securtel
#1090480
1.0
Details
I was tryin to put mins on my phone for securtec,and i would like a refund to my card
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Securtel - I need a refund

Securtel
#1087956
I want a refund i was way over charged
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Securtel - Constumer

Securtel
#1086598
My postcards have all been sent out of the same post card and my intion was to only send that one i log into my email and all the post cards i paid are being delivered and i log back into sercure tel it stats add funds i don't appreciate this
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Securtel - Unauthorized charges to my visa

Securtel
#1080343
07/27/2017 my visa under trina miranda was charged an unautherized charge in thev mount of $45.98 i did not authorize this transaction and already put ib a dispute with my bank, i want a complete fund transaction to my account as soon as possible please thank you my email is tri2150388@maricopa.edu my cell number is 4807294982
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Securtel - Ecperience with company

Securtel
#1078445
2.2
Details
Experience has been fine.how ever money was taken feom my account that. Was not authorized by me
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SecurTel not answering calls for refund

Securtel
#1076891
1.0
Details
They are trying to keep my money. I keep calling Customer Service and they aren't answering the phone.
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Securtel - Pissed

Securtel
#1076160
1.0
Details
I want my refund i this is the wrong account and i cant talk to any one im getting really pissed off
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Securtel - CALL me now I spent money with y'all and can't even use it.8643779584

Securtel
#1070263
Im pissed im havin to pay for every call by each one and i paid for yalls 3 month plan...CALL ME ASAP OR IM MAKIN A REPORT
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Securtel - Neber pick up only answer machine

Securtel
#1063732
I traid to contac and no answer
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Securtel - False Advertising

Securtel
#1063279
1.0
Details
Their advertising is deceptive. They say unlimited calls and minutes. They don't tell you that you still have to pay Securus Tech and set up an account. Then, they'll only give you a partial refund. We'll see if they actually process the refund.
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