Contact Securtel Customer Service
Securtel Phone Numbers and Emails
Toll-Free Number:
-
(800) 219-9545
Customer Service:
-
(561) 600-9357
Securtel Email:
Contact Information
Securtel Website:
Securtel Help Center:
Corporate Office Address:
Other Info (opening hours):
SUPPORT HOURS:
Monday - Sunday: 9 am - 6 pm (EST)
How Good is Securtel's Customer Service?
Summary of Securtel Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Securtel?
Refund Question:
- “Refund”
- “Refund and cancelation”
- “To get my full refund”
Activation/ Cancellation Question:
- “Cancel transaction”
- “Cancel and refund”
- “Cancell my account i never used”
Account Question:
- “Took money out my account”
- “Set phone account”
- “I want my money back I put it in the wrong account”
Payments and Charges Question:
- “Charges”
- “I was charged 45.95”
- “Dispute transaction”
Request for Information Question:
- “Need to speak with someone”
- “I need assistance”
- “Need to speak with an agent”
Staff Question:
- “Help for there services in Kentucky!”
- “Trying to get service”
- “Speak with customer service”
Cards Question:
- “My card was charged”
- “Took money off my card”
- “Take my credit card off of this”
Product/ Service Question:
- “I dont understand this phone system. I need to speak to a live agent PLEASE”
- “Not working”
- “The option one is not working to accept the phone call”
Website/ Application Question:
- “It was the wrong website”
- “Website isnt working, needed commisary not phone service, unable to remove credit card from account”
- “Wrong website need refund”
Shipping and Delivery Question:
- “Did not receive my refund”
- “Where is my Damn Refund”
- “My money was processed but didn't receive call”
Return/ Replace Question:
- “Money return”
- “Change address & add phone number”
- “Replace money on the wrong app”
Other Question:
- “This is not what I signed up for”
- “Fraud”
- “Need set my for my husband to call me”
About
,
SecurTel provides inmate calling services. The company was founded in June 1991. Its headquarters is based in Boca Raton, Florida, United States. SecurTel provides Local Connect Jail Call Services and SecurTel Inmate Calling Services. The company assigns all clients who sign up with a phone number. All inmate calls from jail or prison require clients to have an account. The company does not limit the talk time. It provides unlimited minutes per months and unlimited calls per month. There are no activation, connection, and disconnection fees. SecurTel’s Jail Call Number works for all federal prisons, state prisons, and county jails. The service can be cancelled any time.
Securtel is ranked 626 out of 1755 in Telecommunications category
Worldwide, USA, UK
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