Contact Securtel Customer Service
Securtel Phone Numbers and Emails
Toll-Free Number:
-
(800) 219-9545
Customer Service:
-
(561) 600-9357
Securtel Email:
Securtel Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Securtel Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Securtel is 8002199545. 67% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Securtel may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Securtel Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Securtel is 8002199545. 67% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Securtel may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Securtel mainly because of refund, account and activation/ cancellation.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Securtel is Support@SecurTel.us.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Securtel Website:
Securtel Help Center:
Corporate Office Address:
Other Info (opening hours):
SUPPORT HOURS:
Monday - Sunday: 9 am - 6 pm (EST)
Securtel Customer Service Reviews
I was looking for direct phone calls from the facility to me... But that's not what I bought I ended up with 88 postcards that I was supposed to send to the inmate... It was very difficult to navigate and they charged me $15 I'm very unsatisfied you should never use securtel on your end wait until the inmate notify you!!!
How Good is Securtel's Customer Service?
Summary of Securtel Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Securtel?
Refund Question:
- “I want a refund of 45.98. didn't want me his service”
- “Refund $45.98”
- “To get my money back”
Account Question:
- “My account is fraud I need my money back”
- “Set up account but put phone number to call one digit wrong. Have charged my account 59.98”
- “I NEED FOR MY HUSBAND TO CALLE,I JUST PLACED 50.00.ON THIS ACCOUNT..”
Activation/ Cancellation Question:
- “Cancel order”
- “Need to cancel my services”
- “Cancellation”
Payments and Charges Question:
- “Billing issue”
- “I got over charged on my card on my card n my husband still can't call”
- “I feel like this a fraud I can get no help”
Request for Information Question:
- “About a charge on my account”
- “Need to know how to add funds for video visit”
- “Request for refund”
Staff Question:
- “Purchased wrong service on wrong site”
- “Want to talk to customer service”
- “The jail does not use this service”
Cards Question:
- “Took money off my card”
- “Took money off my card & didn't ask me for an amount”
- “They are refusing my mastercards”
Product/ Service Question:
- “Phone number doesn't work”
- “Your app is not working”
- “See how phone calls work”
Website/ Application Question:
- “Wrong website need refund”
- “Website isnt secure”
- “Because your site says my card exceeds the limit, but I just called the bank and they said everything is good on my end”
Shipping and Delivery Question:
- “I havent got my refund”
- “Where is my Damn Refund”
- “Inmate did not receive money”
Return/ Replace Question:
- “Money return”
- “Change address & add phone number”
- “Replace money on the wrong app”
Other Question:
- “I haven't been able to talk to my nephew”
- “Help on Phone”
- “I sent money to the wrong jail”
Compare Securtel To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
