Contact Securtel Customer Service
Securtel Phone Numbers and Emails
Toll-Free Number:
-
(800) 219-9545
Customer Service:
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(561) 600-9357
Securtel Email:
How to Contact Securtel?
Most Popular Number:
| Total calls: 9 566 | Issues resolved: 127 | Last call: Jun 17, 2025 |
Securtel Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Securtel Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Securtel is 8002199545. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 35% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Securtel may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Securtel Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Securtel is 8002199545. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 35% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Securtel may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Securtel mainly because of refund, account and activation/ cancellation.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Securtel is Support@SecurTel.us.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Securtel Website:
Securtel Help Center:
Corporate Office Address:
Other Info (opening hours):
SUPPORT HOURS:
Monday - Sunday: 9 am - 6 pm (EST)
Securtel Customer Service Reviews
Dissatisfied ridiculous to have to write so much too controlling would love to be able to walk in the office
Disappointed because I couldnt talk with a live person
Not the company that I was supposed to have used
Tried to cancel but couldnt
I never talked to a a person only through email. I never used the service so I should have been refunded all of my money.
It was a mistake and less than 24 hours before I realized it. I will not recommend this service to anyone
My account with them was created in error. I requested a refund and was told they would only refund 30 of 50.
Have not yet received refund $.
The witch on phone spoke with heavy Indian accent was difficult to understand and her attitude worsened after asking her to slow tf down. I had to ask her to repeat herself and I don't believe she forwarded my info to refund the 30$.
How Good is Securtel's Customer Service?
Summary of Securtel Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Securtel?
Refund Question:
- “Refund”
- “I need to establish communication. With my .5 or a refund immediately.”
- “Refund request decision”
Account Question:
- “Because $49 has been taken out of my account and I don't even use this service”
- “Is to make account”
- “To ask if this account can follow my inmate when moving from place to place, and how will he know he can make calls?”
Activation/ Cancellation Question:
- “Want to cancel my service and get refunded”
- “To cancel securtel”
- “Cancel account and refund money”
Payments and Charges Question:
- “Didn't want charges”
- “U took my money!!!!!!”
- “I didn't agree to charge”
Request for Information Question:
- “I need help”
- “Question about charges”
- “Requesting refund”
Staff Question:
- “Trying to add phone service for ice inmate”
- “I don’t want this service.”
- “Made a mistake with phone service”
Cards Question:
- “Take my credit card off of this”
- “I want my card took off”
- “You need to credit back the credit card you charged $50 to!! You never gave me any opinions you just charged it and that is fraud”
Product/ Service Question:
- “Funds withdrawn”
- “To register my special connect number”
- “My number not working”
Website/ Application Question:
- “Wrong website need refund”
- “Website isnt secure”
- “Because your site says my card exceeds the limit, but I just called the bank and they said everything is good on my end”
Return/ Replace Question:
- “Return Payment”
- “Incorrect information”
- “Y'all changed my card”
Shipping and Delivery Question:
- “Paid 49.99 for cheaper calls to inmates and have not received services”
- “I havent got my refund”
- “Where is my Damn Refund”
Other Question:
- “Inmate says there’s a block on phone when she calls.”
- “Transfer funds”
- “My funds not on there”
Compare Securtel Customer Service To
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