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Summary of Securtel Customer Service Calls

1739 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
03:07 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Securtel to Ask about:

Refund:

  • “Need refund”
  • “I need a refund like now because I didn’t know it was gonna cost that much”
  • “My money had not been refunded yet and it’s been a week”

Cancellation:

  • “Cancel transaction”
  • “Cancel payment and account and I want a refund”
  • “Wrong plan cancel order”

Account:

  • “No accounting”
  • “To ensure I set my account up correctly”
  • “My 11 year old made the account”

Payments and Charges:

  • “Cash payment locations”
  • “Charge on my account not authorized. And the inmate can't use this account.”
  • “Charges to account”

Staff:

  • “Order wrong service please cancel service”
  • “To ask questions about your service”
  • “I don’t need the service anymore so I want my money back”

Cards:

  • “Not letting my card go threw”
  • “I want my money put back on my debit card, this does not work!”
  • “The app saying my card info is wrong so. Called back and it’s saying y’all are holding my money”

Employment:

  • “I need to know how to get my w2”

Other:

  • “Trying to add call time”
  • “I don't see that I put money on my phone, and Haven't got phone calls”
  • “Monry back”

About Securtel

Top 5 Securtel Products

Account

Top 5 Dislikes about Securtel

Big scam, Anything about this service, Selbia smith, Cant access money taken of card

Summary

SecurTel provides inmate calling services. The company was founded in June 1991. Its headquarters is based in Boca Raton, Florida, United States. SecurTel provides Local Connect Jail Call Services and SecurTel Inmate Calling Services. The company assigns all clients who sign up with a phone number. All inmate calls from jail or prison require clients to have an account. The company does not limit the talk time. It provides unlimited minutes per months and unlimited calls per month. There are no activation, connection, and disconnection fees. SecurTel’s Jail Call Number works for all federal prisons, state prisons, and county jails. The service can be cancelled any time.

Securtel reviews and complaints

Securtel is ranked 380 out of 1798 in Telecommunications category

Area Served

Worldwide

Payment Methods

VISA

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Number of Reviews

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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