Securtel Phone Numbers and Emails

Toll-Free Number:

  • (800) 219-9545

Customer Service:

  • (561) 600-9357

Securtel Email:
Claim Your Business

Contact Information

Securtel Website:

Securtel Help Center:

Corporate Office Address:

7999 N. Federal Highway, Suite 400
Boca Raton, Florida 33487
United States

Other Info (opening hours):


Monday - Sunday: 9 am - 6 pm (EST)

Securtel Customer Service Reviews

1.2 / 5
Mila B Fnq
Create account

I will give them Zero but I don't have this option Terrible customer service You can not reach them waiting time very long

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Danielle E Fwf
I need to cancel got wrong thing

this is the worst company anyone could ever use cant get intouch with no one i wanted a refund and ive never got it back nor have i talked to anyone!! User's...

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How Good is Securtel's Customer Service?

Patricia W Zay
Patricia W Zay
Feels Disappointed | May 15, 2023

You guys are not a good company because I made a mistake and downloaded your app and wanted my money back and I did not get a refund

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Danai Kcy
Danai Kcy
Feels Disappointed | May 13, 2023

Phone number assigned to me does not work when my son calls me from BHOC

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Christine Alsayour
Christine Alsayour
Feels Disappointed | Apr 29, 2023

Never ever got to speak to a warm body... System sucks
U guys had no problem taking the money... I don't want your service.
Thank u

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Marlise Zjx
Marlise Zjx
Feels Disappointed | Apr 20, 2023

Not happy

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Loan Nyn
Loan Nyn
Feels Disappointed | Apr 07, 2023

Terrible customer service

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Denton Vxv
Denton Vxv
Feels Disappointed | Mar 27, 2023

Took my money an still had to pay for calls

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Summary of Securtel Customer Service Calls

02:55 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Securtel?

Refund Question:

  • “Refund”
  • “Refund and cancelation”
  • “To get my full refund”

Activation/ Cancellation Question:

  • “Cancel transaction”
  • “Cancel and refund”
  • “Cancell my account i never used”

Account Question:

  • “Took money out my account”
  • “Set phone account”
  • “I want my money back I put it in the wrong account”

Payments and Charges Question:

  • “Charges”
  • “I was charged 45.95”
  • “Dispute transaction”

Request for Information Question:

  • “Need to speak with someone”
  • “I need assistance”
  • “Need to speak with an agent”

Staff Question:

  • “Help for there services in Kentucky!”
  • “Trying to get service”
  • “Speak with customer service”

Cards Question:

  • “My card was charged”
  • “Took money off my card”
  • “Take my credit card off of this”

Product/ Service Question:

  • “I dont understand this phone system. I need to speak to a live agent PLEASE”
  • “Not working”
  • “The option one is not working to accept the phone call”

Website/ Application Question:

  • “It was the wrong website”
  • “Website isnt working, needed commisary not phone service, unable to remove credit card from account”
  • “Wrong website need refund”

Shipping and Delivery Question:

  • “Did not receive my refund”
  • “Where is my Damn Refund”
  • “My money was processed but didn't receive call”

Return/ Replace Question:

  • “Money return”
  • “Change address & add phone number”
  • “Replace money on the wrong app”

Other Question:

  • “This is not what I signed up for”
  • “Fraud”
  • “Need set my for my husband to call me”


Related Companies

Imt Global Tel, GlobalTel


SecurTel provides inmate calling services. The company was founded in June 1991. Its headquarters is based in Boca Raton, Florida, United States. SecurTel provides Local Connect Jail Call Services and SecurTel Inmate Calling Services. The company assigns all clients who sign up with a phone number. All inmate calls from jail or prison require clients to have an account. The company does not limit the talk time. It provides unlimited minutes per months and unlimited calls per month. There are no activation, connection, and disconnection fees. SecurTel’s Jail Call Number works for all federal prisons, state prisons, and county jails. The service can be cancelled any time.

Securtel reviews and complaints

Securtel is ranked 626 out of 1755 in Telecommunications category

Area Served

Worldwide, USA, UK

Payment Methods


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