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Contact Securtel Customer Service

How to Reach a Person at Securtel

Verified Contact Information

Customer Service Number:

  • 1-561-600-9357
Call Now
support@securtel.us

Securtel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Securtel Phone Number
1 (561) 600-9357
Average Hold Time
00:03:31
Average Calls duration
3 minutes
Most Popular Securtel Email Address
Support@SecurTel.us
Securtel Live Agent Availability
1% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Securtel?

Most Popular Number:

(561) 600-9357
Total calls: 4 662 Issues resolved: 61 Last call: Jul 8, 2026

The Securtel customer service number for general inquiries is 1-561-600-9357. You can call this helpline to learn more about the company and its services. The professional support assistants will answer your questions and help you solve your issues daily between 9 a.m. and 6 p.m. EST. You can also use this Securtel customer service phone number to request information about fees or assistance with account-related inquiries. If you have difficulties accessing or navigating the website or logging into your account, the customer care representative at this Securtel phone number will be ready to help. You can also contact the company agents via live chat if the phone line is busy.

You can email the Securtel customer service team using the following address: support@securtel.us. The customer care team is ready to handle your questions, concerns, complaints, and suggestions sent to this email. The Help Center representatives will get in touch with you, providing information or offering ways to resolve your issue as soon as they investigate your case. The support advisor will also explain the service details and benefits and help you sign up. If you have questions regarding the Privacy Policy and Data Protection, email them to the mentioned address.

You can use the Securtel app whenever you need to get in touch with the customer service team. Open the app on your mobile device and access your account by entering your Securtel login and password. Once logged in, you will be able to manage your account and payments. To contact customer care, tap three dots icon in the top right corner of the screen and select the Help option. You will find a phone number and email address to reach Help Center advisors with your questions.

PissedConsumer Club

Contact Information

Securtel Website:

Securtel Help Center:

Corporate Office Address:

Securtel
7999 N. Federal Highway, Suite 400
Boca Raton, Florida 33487
United States

Other Info (opening hours):

SUPPORT HOURS:

Monday - Sunday: 9 am - 6 pm (EST)

More contact details

Summary of Securtel Customer Service Calls

14.4K TOTAL
CALLS
02:53 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Securtel?

Refund Question:

  • “Money back”
  • “Need refund now !”
  • “I send money thinking I had the right place and it wasn't and you took the money I need my money back”

Account Question:

  • “Money was taken from my account authorized”
  • “Add money to account”
  • “Add money to account already set up”

Activation/ Cancellation Question:

  • “Cancel phone account immediately!”
  • “I cancelled it when I saw how much and my bank was charged”
  • “To cancel subscription for phone service AND RECEIVE A R EFUND”

Payments and Charges Question:

  • “Billing”
  • “Apparently I have paid twice to receive calls from an inmate”
  • “Y’all charge me for a service that I did not want or need”

Request for Information Question:

  • “Discuss charge to my ca t d”
  • “Requesting refund”
  • “Check on payment”

Staff Question:

  • “Customer service”
  • “To set up phone service for inmate County jail”
  • “Money been took out of my car for service and I have no access at the service”

Product/ Service Question:

  • “Can’t connect”
  • “Extremely disappointed with the service I would like my money back and delete the account in my name”
  • “Unwanted purchase”

Cards Question:

  • “To get money that wasn't be taking off card”
  • “Put money phone card and love unable to use”
  • “Take my credit card off of this”

Website/ Application Question:

  • “Downloaded & paid for the wrong service”
  • “Wrong website”
  • “Wrong website need refund”

Return/ Replace Question:

  • “Return Payment”
  • “Incorrect information”
  • “Y'all changed my card”

Shipping and Delivery Question:

  • “Can’t get the answers I need”
  • “I have not received my money back on my card”
  • “Paid 49.99 for cheaper calls to inmates and have not received services”

Other Question:

  • “Took money from me I was trying to pay probation”
  • “Wrong app”
  • “Cannot use the phone”

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