Most helpful review

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Verified Reviewer
New Reviewer

Securtel does not service my inmates facility. Need refund

Securtel does not service my inmates facility. Need refund
Securtel does not service my inmates facility. Need refund
Securtel does not service my inmates facility. Need refund
Signed up for service and your company doesn't service prison my inmate is housed at. Seeking refund to get connected to my inmate.

User's recommendation: Call your inmates facility and find out which company they are serviced by.

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ID
#3521040 Review #3521040 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Wrong company
Cons
  • That it brings you to this website instead of securus
Loss
$46
Preferred solution
Full refund
New Reviewer

Why did you take money out of my account?

I created an account, and you guys took $45.98 out of my bank account without my permission. I made no purchase, customer service is closed. I want my money back.
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ID
#3726679 Review #3726679 is a subjective opinion of poster.
Loss
$46
Preferred solution
Full refund

Only a partial refund-less than 30 days of transaction

I was charged 45.98 for a service that I could not use at the facility of family member that is incarcerated. I requested a full refund and was denied $14.98. I am very aggravated and not satisfied with this. It was less than 30 days and for whatever reason this company kept 14.98 of my money.

User's recommendation: Make sure the jail provider will accept registration of the number securetel provides and on the automated call when it asks if you want to add money to their account, make sure phone provider from institution is the same.

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ID
#3725735 Review #3725735 is a subjective opinion of poster.
Location
Toccoa, Georgia
Pros
  • I need my money back
Cons
  • False advertisement
Loss
$15
Preferred solution
Full refund
New Reviewer

Money

Securtel - Money
Took money out of my account. Need back. Was only trying to make an account but instead was charged 45 dollar for i dont know what.
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ID
#3720730 Review #3720730 is a subjective opinion of poster.
Cons
  • Cant access money taken of card
Loss
$45
Preferred solution
Full refund
New Reviewer

Cant get this need help

Want refund daughter not in state jail in Victoria County jail need you to put my money back into my cash app

User's recommendation: Read more carefully where can be used.

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ID
#3713512 Review #3713512 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I didn't approve this transaction

I was trying to put money on someone's book in jail and somehow I have subscribed to this and got charged for this and I don't understand how this happened.
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ID
#3705549 Review #3705549 is a subjective opinion of poster.
Pros
  • Mmm
Cons
  • Crap
  • Take the money without verification
Loss
$46
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I got charged $45.98 to open account then another 6.95 $6.95

Securtel - I got charged $45.98 to open account then another 6.95 $6.95
I paid $45.98 on 6/4/22 to open an account with you. Then when I accepted my first collect call from my son wwjd is in Davis County Jail in Farmington Utah, I got charged another $6.95 for a damn 20 min. call. What was the $45.98 for if it wasnt to pay for the collect calls?

User's recommendation: They rip you off. Don’t use them.

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ID
#3699445 Review #3699445 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$46
Preferred solution
Let the company propose a solution
New Reviewer

I signed up for the wrong thing but honest mistake Yeah I don't provide the jail my wife is in

Cant get in my account tell me wrong password It says its going to send me a email password reset can never get it every time I tell it to send again I check my email never see it
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ID
#3696270 Review #3696270 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
New Reviewer

I signed up for the wrong thing but honest mistake Yeah I don't provide the jail my wife is in

I just forgot my password to get in my account not able to get in my account now and when I hit forgot my password it said it was sent me a email password reset and never could get it for some reason
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ID
#3696243 Review #3696243 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

Terrible service.

The customer service line is not staffed adequately, the online website is ineffective and difficult to use with needed services not available. Very poor service to be able to talk to our loved ones.

User's recommendation: Don’t if you have another option.

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ID
#3693914 Review #3693914 is a subjective opinion of poster.
Location
Stockton, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I got ripped off I feel

Securtel - I got ripped off I feel
I paid 45.98 when I signed up for this service and then got charged another $6.95 for the first collect call I accepted from my son at Davis County Jail, why more money?

User's recommendation: Don’t use it.

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ID
#3687107 Review #3687107 is a subjective opinion of poster.
Loss
$46
Preferred solution
Price reduction
New Reviewer

I signed up for the wrong thing but honest mistake Yeah I don't provide the jail my wife is in

Like I said I signed up for the wrong thing I was trying to give my wife money in jail shes in Troup County which yall dont provide service to and that was the last little bit of money I had so if theres any way you could refund me the money that would be a blessing it was a honest mistake that I made love to hear back from you thank you
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ID
#3676449 Review #3676449 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

Wrong service to use for where my brother is incarcerated. I have never used this account so I would like a refund as soon as possible.
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ID
#3663861 Review #3663861 is a subjective opinion of poster.
Pros
  • Need my refund
Cons
  • You charge without a person immediatly jyst for signing up
Loss
$46
Preferred solution
Full refund

No communication

Securtel - No communication
I cannot use their phone services and I am no longer in contact with my inmate. I have attempted to request a refund and had no response.

User's recommendation: Use at your own transgressions.

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ID
#3660206 Review #3660206 is a subjective opinion of poster.
Location
Rapid City, South Dakota
New Reviewer
This is awful. I went through SecureUS, and it links through to SecureTel. Calling SecureUS, they are not connected with this company, but they are intercepting info from them by putting their link in the SecureUS website. Horrible. And confusing. And looking...
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1 comment
#2193044

It's too bad that you don't have a phone number because I wanted to renew my subscription. I don't trust companies that you can't talk to someone

ID
#3650322 Review #3650322 is a subjective opinion of poster.
Cons
  • Everthing its a scam
  • Whole process
  • Everything was horrible
Loss
$46
Preferred solution
Full refund
New Reviewer

Refund needed

If I could give 0 stars I would they won't refund the entire 45.98 then they tried taking another 31.00 this company is fraudulent horrible customer service

User's recommendation: Beware of scam.

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ID
#3646925 Review #3646925 is a subjective opinion of poster.
Cons
  • Took money without permission
  • All bad
  • I did not want this account
Loss
$46
Preferred solution
Full refund

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