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Securtel

Securtel

www.securtel.us
What is your customer experience with Securtel?

Securtel Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Securtel has 1.2 star rating based on 907 customer reviews. Consumers are mostly dissatisfied.

  • 4% of users would likely recommend Securtel to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, No customer service, Trying to take people money.
    Cons: Took my money, Cannot get a hold of a live person at customer service, Big scam.

View full overview ›

Media from reviews

Securtel - These people are a scam. Why are they still in business especially that of a...
Securtel - Me cobraron 100 dolares por la aplicacion que no sirvioSecurtel - DO NOT WASTE YOUR HARD-EARNED MONEY!Securtel - DO NOT WASTE YOUR HARD-EARNED MONEY! - Image 2Securtel - I got over charged on my card on my card n my husband still can't callSecurtel - I got over charged on my card on my card n my husband still can't... - Image 2Securtel - Refund $45.98
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Top Securtel Reviews

Critical Review

"I need help"

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It ask for a 4 digit code. I dont know what that is! No explanation whatsoever was given to me of what that is!

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refund money account service phone card number jail calls inmate
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Larry M Hdy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

How can I transfer money over to an inmate relocating

I want to transfer money over to an inmate who was relocated to another institution. He never used the money that I provided with Sutel.

I would hate for this money to go to waste since it was debited from my account. He is currently at Jackson State Prison. He finished all his diagnostic procedures.

Please, is there any way to transfer the money over for him to use, or is there another phone number to call: 678-670-****? Thanks.

View full review
Loss:
$50
Pros:
  • I need

Preferred solution: Full refund

Paige Z Pke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DO NOT WASTE YOUR HARD-EARNED MONEY!

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Securtel - DO NOT WASTE YOUR HARD-EARNED MONEY!
Securtel - DO NOT WASTE YOUR HARD-EARNED MONEY! - Image 2
Updated by user Mar 15, 2025

It's been 4 months and I still haven't received my money back after purchasing a service I couldn't even use. Buyer beware!!! They also offer to mail inmate postcards you can do online; however, most jails do not accept postcards or greeting cards of any type.

Original review Mar 15, 2025
I was assured and re-assured this was the service used by the jail where my son was incarcerated. I paid $50 (minimum) only to find out Riverside County does not use this service.

I tried the easy-to-access refund request button to no avail, and all the responses to my emails were of no help. They will offer a partial refund so the bank does not consider it a 'scam.' I was also offered other services like 'photo postcards,' but the jails don't accept their services. I am out $50 that I couldn't afford to lose.

The real service that the jail uses is very, very close to the same name, so be very careful when you do a Google search and confirm with the jail before you pay any money. They also tried to charge my account again the next month without my permission.
View full review
Loss:
$50
Cons:
  • Scammers
  • Unprofessional
  • Deceitful

Preferred solution: Full refund

User's recommendation: SCAM! Deceitful business practices!

1 comment
Guest

I have recently purchased uc on bgmi through uc up event but I not get uc I want refund my money

Anonymous
map-marker Hyattsville, Maryland

These people are a scam. Why are they still in business especially that of a prison service?

Securtel - These people are a scam. Why are they still in business especially that of a...

These people charge your card without giving you the opportunity to select an amount. Then to find out you are paying for a membership, the jail facility is not supported and then they are charging $19.99 for a number you are unable to use.

Worse part they are very rude and disrespectful.

Run, do not do business with these people. They should be the ones in jail.

View full review

User's recommendation: Not in this lifetime

Ron S Xrq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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I have called three times to cancel my account and get a refund. The first time hours after realizing I got the wrong company.

Then again a week later, then another week, no refund yet. They say I would get it in 5 to 7 days, still waiting. These people belong in jail. They say the cheapest calls but you pay $49.98 for three months, then you have to add more money to get a call or send a postcard.

There is no way this is cheaper than the other company. Then the refund issue, they are thieves when they don't give you your refund after they say they will.

It's a scam and needs to be shut down. Do not put your money into these people.

View full review
Loss:
$20
Pros:
  • Non
Cons:
  • Are a scam

Preferred solution: Full refund

User's recommendation: Stay away and keep[ your money even if you get your refund it will still cost you $19.98.

Kayona Mil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Murfreesboro, Tennessee

I need help

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It ask for a 4 digit code. I dont know what that is! No explanation whatsoever was given to me of what that is!

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JennieV D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Return Payment

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Make sure everything's right before my payment is received. Payment was received before I received my receipt. Wrong area code, don't want service right now.

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User's recommendation: Make Sure your things are right before Payment is made

Katherine G Lrw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund request decision

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Updated by user Jun 07, 2025

No reply

Original review Jun 03, 2025

Answer my calls. Requesting refund decision.

Not the service I was looking for. Made mistake Saturday, requested refund Sunday.

View full review
Loss:
$69

Preferred solution: Full refund

Resolved
Chanda H Dcp

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Verified Reviewer

Resolved: To warn future customers

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Updated by user Apr 30, 2025

Company fixed the issue and I have been provided with apology. I was provided a partial refund.

Original review Apr 10, 2025

Don't be fooled in buying phone time for 49.98. You will still have to add funds to the phone number they provide and u will not get a full refund they will charge you a non-refundable charge of $20.00

View full review
Loss:
$20
Pros:
  • There are no pros for this company
Cons:
  • Non refundable charges

Preferred solution: Full refund

User's recommendation: Don't purchase go through Securus Technologies

Lathan Nkd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

No response

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Dissatisfied ridiculous to have to write so much too controlling would love to be able to walk in the office

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Virginia A Mvj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund my money

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They charge my card and that was what I did not want I was only trying to set up the account and I put my card on file so when my love one call if he call..I appreciate for my full refund I should of seen the review on yall they are horrible!!!

View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: Not charge anyone card when setup an account

Amanie Lmk
map-marker Arlington, Texas

Me cobraron 100 dolares por la aplicacion que no sirvio

Securtel - Me cobraron 100 dolares por la aplicacion que no sirvio

Eso que me cobraron mi plta pero ya no necesito nada

Solo quiero que me la devuelvanporfavor mi plata nesesito que mls devuelvan porque puse mi informacion y se cobraron casi 100 dolares

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Mark C Sau

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't set acct

The website will not let me open an account. I have tried continuously for over a week; either my email address is already in use or something else, but never any service.

View full review

Preferred solution: Deliver product or service ordered

Delontae Kns
map-marker Florissant, Missouri

Want to cancel my service and get refunded

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Disappointed because I couldnt talk with a live person

Not the company that I was supposed to have used

Tried to cancel but couldnt

View full review
Krystie Wpo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winder, Georgia

Refund

I put $50 on the account and when they calls it says there's no money on there so if y'all can please send me my money back

View full review
Anonymous
map-marker Marcellus, Michigan

They took money off my card without my approval

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They took money off my card without my approval. this company is a setup you do not need that to talk to love ones

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User's recommendation: do not recommend

Juan A Bpb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

I don't know they charged me 49.98. I wanted to see what the charge is for.

I don't recall.

Thank you if you could please help with this situation. I would appreciate it.

View full review
Loss:
$50
Cons:
  • Not applicable

Preferred solution: Would like to know what this for or what the charge is for an explanation

About

Related Companies

Imt Global Tel, GlobalTel

Summary

SecurTel provides inmate calling services. The company was founded in June 1991. Its headquarters is based in Boca Raton, Florida, United States. SecurTel provides Local Connect Jail Call Services and SecurTel Inmate Calling Services. The company assigns all clients who sign up with a phone number. All inmate calls from jail or prison require clients to have an account. The company does not limit the talk time. It provides unlimited minutes per months and unlimited calls per month. There are no activation, connection, and disconnection fees. SecurTel’s Jail Call Number works for all federal prisons, state prisons, and county jails. The service can be cancelled any time.

Securtel reviews and complaints

Securtel is ranked 809 out of 2160 in Telecommunications category

Area Served

Worldwide, USA, UK

Payment Methods

VISAMasterCardPayPal

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