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Most helpful review

Need a refund

1.1
Securtel - Need a refund
Securtel - Need a refund
Was charged more than once and my son still can not call me.
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ID
#2369360 Review #2369360 is a subjective opinion of poster.
Location
Bakersfield, California

My friend is blocked from calling me

My issue was not resolved nobody called me back to discuss how to unblock my husband he has been trying to call me and it tells him he is blocked I need him to be unblocked my number is 909663****
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ID
#2604237 Review #2604237 is a subjective opinion of poster.
Location
Riverside, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Talk to rep i paid my money and my calls are not coming through so I had to pay to talk that's ***

1.0
Im not happy that my full amount was not refunded ,when I had to pay for three calls from my son when I had an account funded through yall and it did not go through at all. I will not refer anyone to use this system ,its full of crap and not good fir business at all Im pissed..

User's recommendation: Nope not at all.

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ID
#2603104 Review #2603104 is a subjective opinion of poster.
Product
Securtel Website
Loss
$45
Preferred solution
Full refund

Accidentally created this account

I was trying to put money on an inmates account and it charged me 45.90 I dont need this account at all I dont know how to delete it and get my money back
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ID
#2597299 Review #2597299 is a subjective opinion of poster.
Loss
$45
Preferred solution
Full refund

The service that I was sold dont work

I was told that this was the proper payment channel to fund the Johnson county jail. And I can use it there or anywhere else for that matter.i would like a full refund immediately so that I can talk to my wife
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ID
#2594364 Review #2594364 is a subjective opinion of poster.
Location
Arlington, Texas

I was charged &45 dollars for something that I did not order! When I call it doesn't give me the opportunity to speak with anyone, nor a valid email address..

I am very upset with this company. And it should be a crime for them to use my information and put fake charges on my card.

User's recommendation: Don't use this service.

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ID
#2583868 Review #2583868 is a subjective opinion of poster.
New Reviewer

Video visit

I had an video visit with Stephon Keith Young and it wouldnt let us video chat. It kept asking him for my pin which is 0413 but it didnt work.so now I have another video visit with him tomorrow at 2pm what pin or password do he needs?.
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ID
#2583665 Review #2583665 is a subjective opinion of poster.
Loss
$7

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

About my account

Made payment by mistake. Trying to get refund! I have username password email and mobile number and date of transaction
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ID
#2578417 Review #2578417 is a subjective opinion of poster.
Service
Securtel Customer Care
Loss
$46
Preferred solution
Full refund
New Reviewer

I didn’t want this service

I didn't want this service, I was trying to put money on my family members book. Could you refund me my money back.
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ID
#2577789 Review #2577789 is a subjective opinion of poster.
Loss
$45
Preferred solution
Full refund
New Reviewer

Unauthorized use of card

You charged my card for 2 separate charges. I only authorized the $20 charge. Please refund the $45.98
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ID
#2576422 Review #2576422 is a subjective opinion of poster.
Location
Maumelle, Arkansas
New Reviewer

Unauthorized use of card.

My card was charged $45.98 for something I did not authorize. I wanted to put $20 on my sons phone card. Thats all. Please refund my money.
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ID
#2576407 Review #2576407 is a subjective opinion of poster.
Location
Maumelle, Arkansas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Scam I created account and they won’t answer mycalls and won’t credit to credit my card

1.0
Wont credit my card dddfffffffddddddddddddddddddddddddddddeddddddddddddddddddddddddddddddddddddddddddd
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ID
#2575951 Review #2575951 is a subjective opinion of poster.
Loss
$46
Preferred solution
Full refund
New Reviewer

Can't make account

I cannot make an account. The usernames I put in will not accept my number is 904-445-**** my name is Veronica
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ID
#2563593 Review #2563593 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Need am account

Money that has been taking off my card

1.0
I never agreed to being charged $45 when I sign up for inmate calling account. Putting this charge in fine print under agreement where no one really reads is just wrong. You are robbing people of their money. I am putting in a compliant with BBB and I will be calling my credit card and tell them of your fraudulent action. I am going to YELP the *** out of you company of being a rip off. You should be ashamed of you actions! brendabailey605@***.com 203509****never brendabailey605@***.com
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ID
#2556049 Review #2556049 is a subjective opinion of poster.

The 49.00 purchase has not lowered my cost at all for the calls with my son. I was told had to still apply money to global which was an additional 15.00 I’m just disgusted

304 687-**** this is my number to answer my complaint. I either need someone to instruct me how to Use this service or refund my money.
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ID
#2550572 Review #2550572 is a subjective opinion of poster.
Location
Logan, West Virginia

I made an account with you and your not the company I needed and I need to cancel this asap

Please reimburse my $45.98 you owe me and thank you so Dont do it they took my money locked me out of the account and will not take my calls and my emails will not go through I have been trying for several days now and after them taking the first $45.98 they went back and took $14.99 more and have not reimbursed my money back on my card I am a little pissed..

User's recommendation: Don’t do it they took my money locked me out of the account and will not take my calls and my emails will not go through.

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ID
#2543541 Review #2543541 is a subjective opinion of poster.
Service
Securtel Inmate Phone Service
Pros
  • There are no pros
Cons
  • Charge you before you got the right thing or right service
Loss
$4598
Preferred solution
Full refund

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