Securtel
Securtel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Securtel has 1.2 star rating based on 907 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend Securtel to a friend or colleague.
- Rating Distribution
Pros: No pros, No customer service, Trying to take people money.
Cons: Took my money, Cannot get a hold of a live person at customer service, Big scam.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Securtel has 1.2 star rating based on 907 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend Securtel to a friend or colleague.
- Rating Distribution
Pros: No pros, No customer service, Trying to take people money.
Cons: Took my money, Cannot get a hold of a live person at customer service, Big scam.80% of users think that Securtel should improve its Payments.
60% of users say that they won't use Securtel in the future for similar services or products.Recent recommendations regarding this business are as follows: "Make Sure your things are right before Payment is made", "do not recommend", "Not in this lifetime", "Stay away and keep[ your money even if you get your refund it will still cost you $19.98.", "Not charge anyone card when setup an account".
Most users ask Securtel for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Securtel Reviews
"I need help"
It ask for a 4 digit code. I dont know what that is! No explanation whatsoever was given to me of what that is!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
How can I transfer money over to an inmate relocating
I want to transfer money over to an inmate who was relocated to another institution. He never used the money that I provided with Sutel.
I would hate for this money to go to waste since it was debited from my account. He is currently at Jackson State Prison. He finished all his diagnostic procedures.
Please, is there any way to transfer the money over for him to use, or is there another phone number to call: 678-670-****? Thanks.
- I need
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDO NOT WASTE YOUR HARD-EARNED MONEY!
It's been 4 months and I still haven't received my money back after purchasing a service I couldn't even use. Buyer beware!!! They also offer to mail inmate postcards you can do online; however, most jails do not accept postcards or greeting cards of any type.
I tried the easy-to-access refund request button to no avail, and all the responses to my emails were of no help. They will offer a partial refund so the bank does not consider it a 'scam.' I was also offered other services like 'photo postcards,' but the jails don't accept their services. I am out $50 that I couldn't afford to lose.
The real service that the jail uses is very, very close to the same name, so be very careful when you do a Google search and confirm with the jail before you pay any money. They also tried to charge my account again the next month without my permission.
- Scammers
- Unprofessional
- Deceitful
Preferred solution: Full refund
User's recommendation: SCAM! Deceitful business practices!
Hyattsville, Maryland
These people are a scam. Why are they still in business especially that of a prison service?
These people charge your card without giving you the opportunity to select an amount. Then to find out you are paying for a membership, the jail facility is not supported and then they are charging $19.99 for a number you are unable to use.
Worse part they are very rude and disrespectful.
Run, do not do business with these people. They should be the ones in jail.
User's recommendation: Not in this lifetime
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I have called three times to cancel my account and get a refund. The first time hours after realizing I got the wrong company.
Then again a week later, then another week, no refund yet. They say I would get it in 5 to 7 days, still waiting. These people belong in jail. They say the cheapest calls but you pay $49.98 for three months, then you have to add more money to get a call or send a postcard.
There is no way this is cheaper than the other company. Then the refund issue, they are thieves when they don't give you your refund after they say they will.
It's a scam and needs to be shut down. Do not put your money into these people.
- Non
- Are a scam
Preferred solution: Full refund
User's recommendation: Stay away and keep[ your money even if you get your refund it will still cost you $19.98.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Murfreesboro, Tennessee
I need help
It ask for a 4 digit code. I dont know what that is! No explanation whatsoever was given to me of what that is!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Return Payment
Make sure everything's right before my payment is received. Payment was received before I received my receipt. Wrong area code, don't want service right now.
User's recommendation: Make Sure your things are right before Payment is made
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund request decision
No reply
Answer my calls. Requesting refund decision.
Not the service I was looking for. Made mistake Saturday, requested refund Sunday.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: To warn future customers
Company fixed the issue and I have been provided with apology. I was provided a partial refund.
Don't be fooled in buying phone time for 49.98. You will still have to add funds to the phone number they provide and u will not get a full refund they will charge you a non-refundable charge of $20.00
- There are no pros for this company
- Non refundable charges
Preferred solution: Full refund
User's recommendation: Don't purchase go through Securus Technologies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
No response
Dissatisfied ridiculous to have to write so much too controlling would love to be able to walk in the office
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund my money
They charge my card and that was what I did not want I was only trying to set up the account and I put my card on file so when my love one call if he call..I appreciate for my full refund I should of seen the review on yall they are horrible!!!
Preferred solution: Full refund
User's recommendation: Not charge anyone card when setup an account
Arlington, Texas
Me cobraron 100 dolares por la aplicacion que no sirvio
Eso que me cobraron mi plta pero ya no necesito nada
Solo quiero que me la devuelvanporfavor mi plata nesesito que mls devuelvan porque puse mi informacion y se cobraron casi 100 dolares
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't set acct
The website will not let me open an account. I have tried continuously for over a week; either my email address is already in use or something else, but never any service.
Preferred solution: Deliver product or service ordered
Florissant, Missouri
Want to cancel my service and get refunded
Disappointed because I couldnt talk with a live person
Not the company that I was supposed to have used
Tried to cancel but couldnt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winder, Georgia
Refund
I put $50 on the account and when they calls it says there's no money on there so if y'all can please send me my money back
Marcellus, Michigan
They took money off my card without my approval
They took money off my card without my approval. this company is a setup you do not need that to talk to love ones
User's recommendation: do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I don't know they charged me 49.98. I wanted to see what the charge is for.
I don't recall.
Thank you if you could please help with this situation. I would appreciate it.
- Not applicable
Preferred solution: Would like to know what this for or what the charge is for an explanation
About
,
SecurTel provides inmate calling services. The company was founded in June 1991. Its headquarters is based in Boca Raton, Florida, United States. SecurTel provides Local Connect Jail Call Services and SecurTel Inmate Calling Services. The company assigns all clients who sign up with a phone number. All inmate calls from jail or prison require clients to have an account. The company does not limit the talk time. It provides unlimited minutes per months and unlimited calls per month. There are no activation, connection, and disconnection fees. SecurTel’s Jail Call Number works for all federal prisons, state prisons, and county jails. The service can be cancelled any time.
Securtel is ranked 809 out of 2160 in Telecommunications category
Worldwide, USA, UK
Brands Related to Securtel
Companies Similar to Securtel
Securus Technologies
“Securus Technologies has consistently failed to provide reliable services, issue refunds for failed...“
Icsolutions
“My scheduled video visit did not work. Of course they still deducted my money even though my son could...“
Sectel Us
“Can't talk to a live person; the phone number is false. They will not reply to messages/emails, yet they...“
Global Tel Link
“I set up an account with global to link for my husband to be able to call me. They took 4999 off my card...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I have recently purchased uc on bgmi through uc up event but I not get uc I want refund my money