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Didn't get the services to speak to my love...paid for $29.95 unlimited monthly service
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Anonymous
Chelsea

I gave my bank info and when I tried to verify this was accurate they claimed they didn't have an account registered with my phone number. I could never speak with an individu...

1.0
#932078
Reply to reviews

it is such a hassle wish i would have known how much easier it is to go through the jail it doesnt give you a number right away and unless you are close enough to visit you have to wait to send a letter to your loved one with the phone number, and they have a phone...
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Anonymous
Anonymous

I asked for a refund of 30.00 and they said either refund 20 and they keep 9.99 or I can use the 9.99 for postcards and still have not received the refund of the 20.00. This i...

I didn't like
  • Cant seem to get contact with any customer service
#929235
Reply to reviews
Please do not use this service, it is a scam, and when you call to cancel services, they will tell you that they will without providing you a confirmation number, when I contacted them they agreed to cancel and this morning I looked into my bank account and saw that...
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Anonymous
Anonymous

Thanks boy am I glad I read the reviews thank you you saved me from this nightmare as if what's happening is not enough..so thanks for sharing

Anonymous
Niecy

Thanks i were just about to enroll and I decided to check the reviews FIRST...... I'm sorry for your mishaps but I thank you dearly for the heads up SCAM ALERT.....

#890125
Reply to reviews
this company has a great scam. they have no contact info for them. DO NOT use their service. all you have to do if you have a mobile phone to get cheap calls is have your cellular provider change your number to a local number of where your loved one is detained. even...
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1.0
#876108
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Securtel said they find the lowest rate which it does not it is higher. They gave me a number & compared the rate to a 5 minute call on Securus which was .81. A 30min call on Securus for me is 4.87. On Securtel number a 29 min call is 4.99. It says it charge per call...
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1.4
#867053
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Securtel - NO ONE ANSWERING PHONES...EVER

Securtel
#1163631
1.0
Details
I need to speak to a customer care representative, i have called repeatedly yet no one has returned my calls or contacted me, however someone was present to take my credit card info and the money from the account, so can i please have a return call, thank you
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Securtel - Was on hold forever never spoke witv anyone

Securtel
#1162974
1.2
Details
No answer trying to get a refund
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Securtel - Refund

Securtel
#1162947
Nobody was able to take my call
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Securtel - I want my money back

Securtel
#1162216
I want my money back
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Securtel - None robot speaking.

Securtel
#1161408
Refund needed asap of $8.00
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Securtel - My bank card

Securtel
#1159463
I was trying to buy a phone call but yall take all of money it was for a inmate it was 45.00 dollar that yall take from me all i wanted was a 20.00 dollar phone card
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Securtel - Y'all took my money

Securtel
#1149349
1.6
Details
I inmate call i put money on the phone havent been able to take calls
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Securtel - Refund and cancel services

Securtel
#1149104
No one answered the phone just the recording
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Securtel - Pissed

Securtel
#1148969
1.9
Details
Fisputing my charge never bought this 45 plan. When it says push 9 when calling your service the robot just keeps repeating so u talk to know one. Want a full refund! I still had to pay 4 the one call my relative made throuhh their sevice so i dont need this one.
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Securtel - Denise Johnson

Securtel
#1146632
I want you all put my money back into my account don't go into people account take money out when don't have there account number. If don't put my money back you would've the biggist law suitie on your hands.
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Securtel - Wrong phone company for the jail

Securtel
#1146460
Yes. I selected wrong company i need my money put back on my debit
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Securtel - Falsely taking my money

Securtel
#1145923
1.0
Details
I paid to have service for my loved one to call me, to find out it isn't legit.
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Securtel - I made a mistake.

Securtel
#1141796
I set up an account and put money on it when what I was supposed to do was fund my son's account at IC Solutions. You have already taken money out of my checking account and my son can't use your service, so I need to get my money back. I called but was told they couldn't answer because of high volume of calls. I did leave a voice mail.
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Securtel - I need a full refund

Securtel
#1138467
Nothing. I just want my money BK on my card asap. No one ever answers the phone # here nor has anyone refunded or attempted to contact me please HELP. I am a single parent who lives on a set income... Thank u dearly.
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Securtel - None no one answer and im been trying to contact you right a

Securtel
#1136264
1.1
Details
No answer i need yo cancel cuz i put it on thd wrong comppny
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Securtel - Nobody will answer or call back I've called 50 times

Securtel
#1135536
2.9
Details
I purchased immate call time and its nit working i nees to talk to some on asap it took the 45 dollers off my card and everytime i call its says hi call volumes and ive been calling for days and also ledt messagea but no one calls back
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Securtel - Need help

Securtel
#1134054
2.6
Details
Nothing happened just need to check on resent account that i'm not sure of how it works. Credit card has been charged.
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Securtel - Horrible

Securtel
#1133947
Cant set up account, he cant call, cant get ANY help from company.
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Securtel - NO ANSWER

Securtel
#1133109
1.0
Details
under the impression this was securus inmate phone services and setting up a new account to add funds too. This is a completely different company
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Securtel - Really upset can't get it

Securtel
#1133051
Been trying to get the numbrr you gave to work all week and still dont have it working please give me a call back 9105152702 .
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Securtel - Don't know

Securtel
#1130231
Don't know if transaction went through or not don't have free local number yet
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Securtel - I Need My Money Back

Securtel
#1130230
1.0
Details
Today I Was Setting Up an account Didn't know it were gonna take 45$ I work hard for my money tell me this ain't no Bs
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Securtel - I want my money back

Securtel
#1129828
Didnt mean to use the site was on the wrong site and tried calling you but said you couldnt take my call
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Securtel - Bad experience

Securtel
#1128774
1.0
Details
I was just making a account and they charged my card $ $45
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Securtel - Nice company,  ..just need my error established immediately
1/1

Securtel - Nice company, ..just need my error established immediately

Securtel
#1127786
1.0
Details
My payments for jail calls we're made to the wrong facility ,this occurred yesterday and the problem hasn't been established. I would like my money refunded back to my account or the payments adjusted to the right facility please! I have left my number and email several times and called customer service but was not acknowledge yet
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Securtel - Common error that needs to be adjusted
1/1

Securtel - Common error that needs to be adjusted

Securtel
#1127361
3.9
Details
I made a payment to receive jail calls from a inmate held in Hampton VA jail but by error my payments were made to the facility in FL and would like for this error to be established and fixed so I can receive my calls
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Securtel - Unsatisfied

Securtel
#1126822
I signed up with the wrong company and immediately after i figured it out tried going back in to change my info and request a refund all witin the same day and can't thru.
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Securtel - Canceling my account

Securtel
#1126381
I opened an account for Nicole Miles, an inmate in Sedgwick County Detention Center, November 3, 2017. I used, Visa xxxx-xxxx-xxxx-5264 for a change of $45.98. My social connect jail dial number is,12245070654. I cannot use this service at this facility. Please issue a refund for this service to the credit card on file.
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