Anonymous
map-marker Texarkana, Texas

Add money to account

Don't take money from my account because no one answered the phone and helped me with my problem. I had to figure it out by myself!
View full review
Anonymous
map-marker Houston, Texas

My sons calls are not going thru

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I added money to fund an account in November and my son and others aren't able to connect with me. I HVNT been able to get my $44 bck.
View full review

User's recommendation: None. Don't do it

Verity Omv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, Kentucky

This system doesn’t cover Grayson county ky detention center and I don’t want to be charged a monthly fee

Someone helped me set up phone time but this doesn't cover Grayson county ky detention center. I need help to de activate this account. This took 45 dollars off my card
View full review
Anonymous
map-marker Wilmington, Delaware

Not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Card didn't work and I was charged $1.00 for three times so I will go to the jail and do it from there
View full review
Lisa S Oel

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Charging me when I did not authorize

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Securtel - Charging me when I did not authorize
I would like my full refund back to my banking account because I did not authorize no payment to be made to yall. I have contacted the lawyer if I do not receive my full refund of $45.98 someone please contact me 251-725-**** or lisaself02@***.com
View full review
Loss:
$46

Preferred solution: Full refund

User's recommendation: They will take money that’s not authorized to them

Resolved
Raymond P Wbu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Resolved: Refund $45.98

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Securtel - Refund $45.98
Securtel - Refund $45.98 - Image 2
Updated by user Sep 04, 2023

I haven't received my refund.

Original review Aug 04, 2023
Im sorry i made a mistake and put the money on the wrong phone. I was trying put money on securus crrutnl. I will like to have a refund $ 45.98 if it possible sorry for the inconvenience
View full review
Anonymous
map-marker Woodbridge, Virginia

Took my money

it took my money of 45$ when clearly it stated on the phone call was 14 cent and 3$ for the call. And informed me that I needed to make a account online which I did and they took 45$ off my card.
View full review

User's recommendation: give people they money back!

Eric E Mge

No service

This company is aweful. They take your money, almost $50 and send you a phone number they create with no way to get it to you loved one and no customer services. Literally zero customer service.
View full review
Loss:
$50
Pros:
  • No pros
Cons:
  • All cons

Preferred solution: I want to contact my loved one

User's recommendation: Stay away from this scam

Jenny B Kyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Error made

I use Homewav to connect with my incarcerated daughter. In error, I must have purchased this link. I cannot get access to the Customer Service now to discuss or dispute this issue.
View full review
Loss:
$46

Preferred solution: Full refund

Elah Zay
map-marker New Bern, North Carolina

Need help with system

Trying to use a security account which has 46 minutes on it. They gave me a number to type in but when the inmate calls it never gives me a chance to put that number in it only want to credit card number so Im trying to figure out, how do use this number that you guys sent me
View full review
Gail T Nxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Talk to a live agent

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They took almost $50 out of my account, without me authorization.I didn't even put in an amount,nor the info,of who the $ was going too!
View full review
Loss:
$45
Pros:
  • No pros

Preferred solution: Full refund

Jason A Nhy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I was trying to set up a Securus account and did not mean to set this up

Securtel - I was trying to set up a Securus account and did not mean to set this up
I was trying to set up a Securus Mobil account and click on the wrong this link I was charged for this and need it deleted immediately as well as a refund to my card.
View full review
Loss:
$46

Preferred solution: Full refund

Charlene B Hkg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I did not receive an answer

Ask why I was charged twice on Jan. 15th for my eharmony profile id # EH8BYYHW but have not gotten an answer.
View full review

Preferred solution: Price reduction

Clinton E Dea

Paid for service inmate can not connect with me

I contacted the prison left a message, Gave them the phone number so the inmate can call me. I have not received a call from him yet. I will mail him the phone number also call the prison again tomorrow because it keep going to voice mail.
View full review
Loss:
$45

Preferred solution: The service I paid for.

Gail T Nxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Didn't authorize payment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Didn't authorize,and said will refund all, but $18 So I didn't even use their service,nor authorize it, so, feel cheated
View full review

User's recommendation: Never use them