Product: Securtel Inmate Phone Service Clear all filters (0 of 82 reviews match)
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Securtel - Phone refund

Never recieved refund.requested it october 26 2018
1.0
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Securtel Inmate Phone Service
#1423950
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Securtel - Not working

I registered and signed up and it took the money out of my account. Saying I'm not registered
2.0
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Securtel Inmate Phone Service
#1422955
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Securtel - Refund my money

It happened on 12/08/2018 I created an account thinking it was another website and wasn’t notified that it was going to take money out of my account until after it did it I would like to have that $45 put back
1.0
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Securtel Inmate Phone Service
#1418875
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Set up the account last night, for which they charged my account $45.98. Tried to use the phone number they gave me to give inmate, it worked, however , after about a minute or less, got recording to put additional money on the account. When I found a number to call...
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1.0
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Securtel Inmate Phone Service
I didn't like
  • Could not review all terminology for inmate calls
  • Refund policy
  • Website
#1417595
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Securtel - They are the criminal.

Tried using their system unfortunately it's the one the county jail uses.. This company take's more money off my account then they say.. Try using their system through internet took more money.. All in which throughout the whole time never got it to work for us... Then tried reaching customer service.. Which is a looping voice system.. Can't reach a real person.. The worst system ever.
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Securtel Inmate Phone Service
#1415417
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Securtel - Refund

Its illegal to to call forward calls from correctional facilities..i have been calling all day if i dont get a call back I'll contact the better business bureau John Griffin chellyg99@gmail.com 830 743 3434
1.0
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Securtel Inmate Phone Service
#1414191
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Securtel - Need a refund

Need a refund I was trying to log into Legacy not securtel thought i was logging in with them and they couldn't find my account Also i was given a rate or checked off an ok to charge my card
1.0
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Securtel Inmate Phone Service
#1413262
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Securtel - Totally upset with you business

I purchased telephone time in a jail in Seattle. I have been unable to get his time in jail. He's been unable to call anyone else. I'm his mother I'm disabled I almost died after putting money where he could call and check on me can't talk to his kids either. I've even asked for a refund but have heard nothing, to me $50.00 is alot of money
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Securtel Inmate Phone Service
#1409332
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Securtel - HORRIBLE

did not say I was being charged and took $50.00 off of my card !!!! Need something done NOW !!
1.0
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Securtel Inmate Phone Service
#1405235
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Securtel - They took money and I didn't get the service

I paid the money for service a newaygo country jail and got a "special number" THAT DONT WORK. I have called customer service and nobody answers they tell you to leave a message which I did and nobody called back nor emailed to refund me the money nor got the service working.
1.0
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Securtel Inmate Phone Service
#1398129
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