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Set up the account last night, for which they charged my account $45.98. Tried to use the phone number they gave me to give inmate, it worked, however , after about a minute or less, got recording to put additional money on the account.

When I found a number to call 830 460-5887, the young foreign lady said she could not refund the full amount. The company would only refund $31.00. She said she would forward onto her superiors to see if full refund could be given. I told her "fine", but I am reporting it as "fraud " to my bank and will log complaint .

I spoke with the bank today.

they will get their investigators to look into it. I am also lodging this complaint againt these rip-off artists.

Product or Service Mentioned: Securtel Inmate Phone Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $46.

Preferred solution: Full refund.

I didn't like: Refund policy, Website, Could not review all terminology for inmate calls.

Company wrote 0 private or public responses to the review from Dec 07.
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