Set up the account last night, for which they charged my account $45.98. Tried to use the phone number they gave me to give inmate, it worked, however , after about a minute or less, got recording to put additional money on the account.
When I found a number to call 830 460-5887, the young foreign lady said she could not refund the full amount. The company would only refund $31.00. She said she would forward onto her superiors to see if full refund could be given. I told her "fine", but I am reporting it as "fraud " to my bank and will log complaint .
I spoke with the bank today.
they will get their investigators to look into it. I am also lodging this complaint againt these rip-off artists.
Product or Service Mentioned: Securtel Inmate Phone Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $46.
Preferred solution: Full refund.
I didn't like: Refund policy, Website, Could not review all terminology for inmate calls.